Looking For a Nursing Home in Benton Harbor? Use This Checklist To Help You Decide

Benton Harbor, MI Nursing Home, Senior Care, Retirement and Rehabilitation

If you and your family are searching for a nursing home or senior care facility in Benton Harbor, here’s a detailed checklist of questions you should ask, as provided by Medicare.gov. 

Basic information

  • Is the nursing home Medicare certified?
  • Is the nursing home Medicaid certified?
  • Does the nursing home have the level of care I need?
  • Does the nursing home have a bed available?
  • Does the nursing home offer specialized services, like a special care unit for a resident with dementia, ventilator care, or rehabilitation services?
  • Is the nursing home located close enough for friends and family to visit?

Resident appearance

  • Are the residents clean, well groomed, and appropriately dressed for the season or time of day?

Nursing home living spaces

  • Is the nursing home free from overwhelming unpleasant odors?
  • Does the nursing home appear clean and well kept?
  • Is the temperature in the nursing home comfortable for residents?
  • Does the nursing home have good lighting?
  • Are the noise levels in the dining room and other common areas comfortable?
  • Is smoking allowed? If so, is it restricted to certain areas of the nursing home?
  • Is the furniture sturdy, yet comfortable and attractive?


  • Does the relationship between the staff and residents appear to be warm, polite, and respectful?
  • Does the staff wear name tags?
  • Does the staff knock on the door before entering a resident’s room?
  • Do they refer to residents by name?
  • Does the nursing home offer a training and continuing education program for all staff?
  • Does the nursing home check to make sure they don’t hire staff members who have been found guilty of abuse, neglect or mistreatment of residents; or have a finding of abuse, neglect, or mistreatment of residents in the state nurse aid registry?
  • Is there a licensed nursing staff 24 hours a day, including a Registered Nurse (RN) present at least 8 hours per day, 7 days a week?
  • Will a team of nurses and Certified Nursing Assistants (CNAs) work with me to meet my needs?
  • Do CNAs help plan the care of residents?
  • Is there a person on staff that will be assigned to meet my social service needs?
  • Will the staff call my doctor for me if I have a medical need?
  • Has there been a turnover in administration staff, like the administrator or director of nurses, in the past year?

Residents’ rooms

  • Can residents have personal belongings and furniture in their rooms?
  • Does each resident have storage space (closet and drawers) in his or her room?
  • Does each resident have a window in his or her bedroom?
  • Do residents have access to a personal phone and television?
  • Do residents have a choice of roommates?
  • Are there policies and procedures to protect residents’ possessions, including lockable cabinets and closets?

Hallway, stairs, lounges, & bathrooms

  • Are exits clearly marked?
  • Are there quiet areas where residents can visit with friends and family?
  • Does the nursing home have smoke detectors and sprinklers?
  • Are all common areas, resident rooms, and doorways designed for wheelchair use?
  • Are handrails and grab bars appropriately placed in the hallways and bathrooms?

Menus & food

  • Do residents have a choice of food items at each meal? (Ask if your favorite foods are served.)
  • Can the nursing home provide for special dietary needs (like low-salt or no-sugar-added diets)? Are nutritious snacks available upon request?
  • Does the staff help residents eat and drink at mealtimes if help is needed?


  • Can residents, including those who are unable to leave their rooms, choose to take part in a variety of activities?
  • Do residents help plan or choose activities that are available?
  • Does the nursing home have outdoor areas for resident use?
  • Is the staff available to help residents go outside?
  • Does the nursing home have an active volunteer program?

Safety & care

  • Does the nursing home have an emergency evacuation plan and hold regular fire drills (bed-bound residents included)?
  • Do residents get preventive care, like a yearly flu shot, to help keep them healthy?
  • Does the facility help arrange hearing screenings or vision tests?
  • Can residents still see their personal doctors?
  • Does the facility help arrange transportation for this purpose?
  • How often are charts reviewed by a doctor?
  • Does the nursing home have an arrangement with a nearby hospital for emergencies?
  • Are care plan meetings held with residents and family members at times that are convenient and flexible whenever possible?
  • Has the nursing home corrected all deficiencies (failure to meet one or more state or federal requirements) on its last state inspection report?
  • Does the nursing home have specific policies and procedures related to the care of individuals with dementia? If so, does the policy include the use of non-medication based approaches to care as a first attempt to respond to behavioral symptoms, which are often a means of communication, for patients living with dementia?
  • What percentage of resident’s who have a diagnosis of dementia are currently being prescribed an antipsychotic medication?
  • What’s the nursing home’s current rate of antipsychotic medication use? Does the nursing home participate in any efforts related to reducing the use of antipsychotic medication in nursing homes? (These include National Partnership to Improve Dementia Care, National Nursing Home Quality Care Collaborative, and Advancing Excellence in America’s Nursing Homes Campaign.) 
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Twin Cities Nursing and Rehab

1385 E Empire Ave
Benton Harbor, MI 49022
Tel: (269)-925-0033